Georgia ENT Specialists FAQs

General FAQs

Why do I have to fill out paperwork if I am a returning patient?

We only require new paperwork to be filled out once a year. We need to know about new medications being taken, any recent surgeries, new allergies, insurance changes or address and phone number changes. The questions on the paperwork may remind you of a change that we do not know about or something we may have wrong in your records and need to change.

What should I do if I am going to be 15 minutes late?

Please call the office and let us know that you are going to be late. It is the physician and audiologist decision to see patients past their appointment time depending on how demanding their schedules are that day. If it is approved that you may still be seen, then please expect to wait because you will need to be worked-in between other patient appointments as available. Please remember you may need to reschedule to allow the physician or audiologist enough time with you.

How do I get a refill on my medication?

Please call our office to request a refill. You will need to leave a message for your physician's nurse with your name, date of birth, the name of the medication and your phone number. The nurse will review your records and the request with the physician. The nurse will call you back and if the physician approved the refill she will ask you for your pharmacy and call in the refill.

What if I have an emergency and the office is closed?

Please call 911 and/or go to the emergency room if you have an emergency. If you need to speak with your physician please call our main office number and follow the prompts. You will be able to leave a message with the answering service. You will be asked for your name, date of birth, phone number and the reason you are calling. The on-call physician will be notified to call you.

Hearing Aids

Can I drop off my hearing aid if something is wrong with it?

Yes, you may drop off your hearing aid at the front desk. You will be asked to write your name, phone number and a brief description of the problem. One of the audiologists will check the hearing aid during that business day or the next and will call you when it is ready to pick up or if it has to be sent to the manufacturer. If you want to see an audiologist you will need to make an appointment, we can no longer accommodate walk-ins.

Where can I buy batteries for my hearing aids?

We sell batteries here at Georgia Ear & The Listening Center. The cost for 60 of our batteries is $40. Most hearing aids will need a battery replaced every 3-14 days, depending on the style and hours of use. It is a smart choice to purchase high quantities of batteries at one time because you will save on the cost of each battery. Zinc-air hearing aid batteries are not active until you remove the sticky-tab and we recommended that you wait 2-5 minutes for the battery to fully activate before placing it in the hearing aid for the first time. Hearing aid batteries can be purchased in the pharmacy section of most drugstores and grocery stores, but watch for special sales at various retailers and on-line to get the best price.

Allergy

How long will it take until I feel better after starting my allergy shots?

It takes about 8 weeks for the allergy serum to get into your system and for you to start showing improvement of your allergy symptoms.

How long do I have to take allergy shots?

Approximately one year. You will feel better in about 8 weeks, but in order for the vaccine to work you must stay on it at least one year. Most people are on their allergy shots for 2-5 years.

Does my insurance pay for allergy injections?

Yes. We will call your insurance company and get your covered benefits for all allergy procedures; testing, vials and injections. The insurance company should pay for allergy procedures like they pay for any of your other medical conditions.